Delivery Information

Postage policy

UK Orders Orders are usually dispatched the next working day. Standard delivery orders will be dispatched via Royal Mail *2nd class mail*. This is not a tracked service – please allow up to 5 working days after dispatch for your order to arrive. If you need your parcel more quickly, please select alternative shipping methods such as Express or Courier at checkout or contact us via email.

Please note that delivery times with Royal Mail do vary especially during busy periods so if you need your goods to be with you within a short time-frame we strongly recommend you choose the express option or contact the office before ordering. Standard UK orders weighing over 2kg will automatically sent via a tracked service with Parcel Force. We will send tracking information where applicable to your email address once the order has been dispatched. Choosing courier means your order will be with you within 48 hours of dispatch (2 working days, Saturday and Sunday are not included). Please note, orders may arrive within 24 hours of dispatch, but this is not guaranteed. Our usual partners for Express Delivery are UPS or Parcel Force.

*** Holiday season postage: During December and in the lead up to Christmas please allow extra time for orders to arrive. While incognito will still despatch within the same time frame, the large volumes of post going through Royal Mail services at this time of year can cause delays. If you need products by a certain date and are not sure if you have left enough time, please contact the office on 0207 792 8687 to check delivery options. Remember also that the post can continue to be delayed until any royal mail backlogs are cleared.  Our office will be closed from 23rd December to 3rd January. Please email any enquiries to

Postage Costs Standard Postage – 2nd class - £2.99 for orders up to 1kg, £3.99 For orders up to 2kg.

First class: £3.99 for orders up to 1kg, £5.99 for orders up to 2kg.

48hour Express Delivery – £9.95 (48 hour service only available in the UK)

For standard delivery, please allow up to 5 working days from dispatch for your order to arrive.

International Orders

For orders with a delivery address outside the UK your package will be sent by standard Royal Mail delivery and delivery times vary depending on your geographical location. Please allow enough time to receive your order. Courier options are available for urgent deliveries. If your chosen method or country is not listed, please contact us at

Please see for further details on expected delivery times for your location. International courier rates are available.

Please check the dropdown menu at checkout, or email us at for a quote