Frequently Asked Questions
No insect repellent is guaranteed to protect from mosquitoes throughout the night. If a mosquito net is not impregnated with a contact insecticide, mosquitoes can land on it and draw blood through the holes with their proboscis. In areas with high risk of malaria (Sub-Saharan Africa, the Amazon, parts of south-east Asia) this...
On average, the following amounts apply when using incognito® products*
- One 100 ml bottle of incognito® insect repellent spray lasts one adult approximately 10 days when there are many mosquitoes and or other insects around. Or in tropical/ high risk conditions.
- One bottle of incognito roll-on insect repellent lasts one adult approximately 7 days when there are many mosquitoes and or other insects around. Or in tropical/ high risk conditions.
- One suncream insect repellent can last one adult individual up to a month.
- One loofah's inner soap lasts for 1- 3 months, however, the loofah itself will last for years depending on use
- One citronella soap bar lasts up to 2 months if you keep it away from water when not in use.
- One bottle of moisturiser lasts 4 weeks (depending on use)
- One bottle of hair and body wash lasts 6 weeks (depending on use).
- Room refreshers last 3-4 months if the lid is replaced when not in use, or 3 weeks of continuous use.
- Each incense stick takes approximately 1 hour 20 minutes to burn depending on the temperature
- The Zap ease lasts for at least 1,000 bites or 5 years, whichever is the sooner.
For all other incognito® products, the amount of time they last, depends on usage. Contact us (email@example.com) for more information.
*All estimates are with frequent use.
NB The spray and the roll-on will last longer when used in combination with other incognito® products. For more information on how to apply products - visit the How to use incognito® section of our website.
We recommend protecting yourself day and night. There are both daytime and night-time biting mosquitoes. For example, mosquitoes which carry insect-borne diseases such as dengue, yellow fever, chikungunya and Zika bite during the day, whereas malaria-carrying mosquito-vectors bite between dusk and dawn. It is important to consider where you are going in the world, and what kinds of mosquitoes are likely to be in those areas.
The frequency of re-application varies between individuals and is closely linked to your body chemistry. In clinical tests, the incognito® spray and roll-on provide 100% protection for 4 hours, and good protection for up to 8 hours. There are a number of variables that can affect this such as high perspiration, going in and out of the water, how active you are being, etc. We highly recommend you re-apply at a minimum every 4-5 hours if you are in a mosquito-borne disease area, though always reapply the repellent as frequently as necessary as the efficacy diminishes over time so keep an eye on your body and listen out for buzzing mosquitoes and insects. Using a variety of the incognito range - e.g. washing, moisturising in incognito will help to strengthen your protection further. incognito® spray can also be applied to clothing to maximize efficacy.
The incognito® insect repellent has a shelf life of at least 2 years and is effective for up to 24 months once opened - therefore four years in total.
Many woman have used incognito while pregnant with no known adverse reactions or side-effects, including the Director of incognito who has used it herself through two pregnancies. It is important to note that we have not carried out testing on pregnant women due to the unethical nature of such research. The use of our main active ingredient PMD has been recommended by Public Health England, the NHS, NaTHNaC, and the CDC.
When pregnant, women often become more attractive to insects for reasons such as a slightly higher body temperature, a greater body surface area, and a higher release of carbon dioxide. With this in mind, we suggest that you take extra precautions to avoid insect bites while pregnant; using the incognito® soap or shower gel, exfoliating with our loofah, and using our moisturiser in addition to the incognito® insect repellent spray/roll-on. incognito® spray can also be applied to clothing for enhanced protection. If you have any concerns, health issues, allergies or anything else that may be relevant please consult with your GP or Health Practitioner prior to use.
Many people use incognito® repellent for babies (3 months+) and young children. As babies skin is highly sensitive, please ensure to do a patch test on a small area of skin like the inside of the wrist before making a full application. If any rash or irritation occurs, cease use immediately.
incognito® spray can also be applied to their clothes, cot, prams, and other surrounding areas to complement or replace topical application. The Zap-ease bite relief is a medical device and not suitable for children under 2 years old, as well as the suncream insect repellent. If you have concerns about using our product on your child or your child suffers from health issues, allergies or anything else that may be relevant please consult with your GP or Health Practitioner prior to use.
It is fine to use incognito® products on pets: horses, dogs, cats, rabbits, llamas, etc. to ward off mosquitoes, bugs and ticks. Thousands of people already do so. Use sensibly and of course avoid contact with eyes and any other sensitive areas or broken skin. Consult your vet if you have specific concerns prior to use.
There are two places to apply your discount code once your cart has been filled:
a) In the top right-hand corner of the screen, click ‘My Cart’ then click ‘View Cart’ On the bottom left-hand corner, there is a ‘Discount Codes’ section- add your code in there!
b) Go straight to ‘checkout’ and enter your discount code in the bottom central area of the page.
Though we do not have organic certification on our products, many of the ingredients we use are organic. All our ingredients come from natural sources and are COSMOS natural approved.
Incognito® spray and roll-on are both accepted in hand luggage on an aeroplane.
Spray Dimensions: 15.5cm high x 4 cm diameter (100ml)
Roll-on Dimensions: 9.5cm high x 3.5 cm diameter (50ml)
incognito® uses a very stylish yet functional black bottle. Not only is it recyclable, but it's opacity prevents UV sunlight from breaking down the potent molecules inside, thus extending the life of the repellent.
Yes, we trade fairly with everyone. We work closely with our suppliers, manufacturers, distributors and retailers to develop strong and long-lasting relationships. We visit the sites of those we work with regularly and this helps us to ensure that the working conditions of all we work with are good and fair. We strictly prohibit exploitation or harassment of any kind. We pay fair prices, and encourage and reward environmental practices. We are committed to working in a spirit of cooperation. Please see our ethical policy for more information
No insect repellent is guaranteed to guarantee protection throughout the night. If a mosquito net is not impregnated with a contact insecticide, mosquitoes can land on it and penetrate it with their proboscis. In areas with high risk of malaria (tropical Africa, the Amazon, parts of south-east Asia) this is even more of a risk. The WHO recommends the use of a long-lasting impregnated mosquito net for those areas. The contact insecticide used on our mosquito nets kills flies and other pests. This means the net provides extra safety during a good nights sleep.
Our mosquito nets are impregnated with long-lasting Durallin technology that applies the insecticide to the material of nets. Durallin can be used without risks for humans but it's deadly for insects and other arthropods. The technology makes use of minimum impregnation. Mosquito nets impregnated with Durallin contain minimum quantities of Solvento. In this respect, Durallin combines effectiveness and durability. Durallin Impregnated mosquito nets remain effective for 3 years (indoors) to 1 year (outdoors) the impregnation can withstand at least 20 washes (max 30°C Chlorine free detergent). Store the net in cover in order to ensure maximum effectiveness