Orders are usually dispatched the next working day.
Standard delivery orders under £50 will be dispatched via Royal Mail *1st class mail*. This is not a tracked service – please allow up to 5 working days after dispatch for your order to arrive.
Please note that delivery times with Royal Mail do vary especially during busy periods so if you need your goods to be with you within a short time-frame we strongly recommend you choose the courier option.
Standard delivery orders over £50 will automatically be upgraded to a tracked service with Parcel Force. We will send tracking information to your googlecheckout email address once the order has been dispatched.
Choosing courier means your order will be with you within 48 hours of dispatch (2 working days, Saturday and Sunday are not included). Please note, orders may arrive within 24 hours of dispatch, but this is not guaranteed. Our usual partners for Express Delivery are UPS or Parcel Force.
Standard Postage – £2.99 for the first item, 50p for each additional item.
48hour Express Delivery – £9.95 (48 hour service only available in the UK)
For standard delivery, please allow up to 5 working days from dispatch for your order to arrive.
For orders with a delivery address outside the UK your package will be sent by standard Royal Mail delivery and delivery times vary depending on your geographical location. Please see www.royalmail.com for further details on expected delivery times for your location.
How much incognito do I need?
Generally, one 100 ml bottle of incognito anti-mosquito spray lasts one adult one week when there are many mosquitoes and or other insects around. The loofah soaps last from 3 to 6 months. The citronella soap lasts at least 2 months . Each bottle of moisturiser lasts 2-3 weeks and the incognito hair and body wash lasts 6-8 weeks when used sparingly. All estimates are with frequent use. NB The spray will last longer when used in combination with the other products. Please click on the Useful Info tab & then “how to use inconito products.
Why do mosquitoes bite us?
Blood is a requirement for their egg reproduction. They can only synthesise a particular protein from human blood. This is why only female mozzies bite us.
Is incognito organic?
Many incognito ingredients are organically certified and the rest are 100% natural. We have full organic certification from Ecocert for the Java citronella and even the alcohol is made from organic grain. Because we are using all natural ingredients, this does mean that different batches can smell, look and feel different.
Should you use incognito during the day?
The Dengue and Yellow Fever carrying mosquito, Aedes aegypti, is active during the day along with other species of mosquito, so yes, definitely apply incognito to protect yourself all day and night!
Is incognito safe for children?
Provided a patch test is done and there is no irritation, incognito is perfectly safe for shielding young ones of any age including babies. It can also be applied to their clothes, cot, prams and surrounding area.
How frequently do I apply incognito?
Because everybody’s body chemistry is different, the frequency of re-application is up to you. Personally, I’d rather have too much on rather than too little. Unlike neurotoxic repellents, incognito is non-toxic so it can be used as often as you like. Always apply before going out and reapply after swimming and when necessary.
Is incognito stronger than DEET?
Yes! incognito spray has repeatedly tested at 100% efficacy and is even clinically proven to protect against malaria, which no DEET product can claim.
Is DEET really that dangerous?
Yes! People have been documented as dying from using DEET (chemical name N,N-diethyl-3-methylbenzamide, former nomenclature N,N-diethyl-m-toluamide-), mainly children. In fact 38% of DEET related deaths are children. Although DEET deaths are rare, the Environmental Protection Agency (EPA) has documented many cases of DEET users experiencing fainting, nausea, vomiting, headaches and seizures. They classify it as being toxic to mammals! N.B. DEET should NEVER be used on babies, children or when pregnant.
Our founder believes that many holidaymakers mistakenly attribute DEET poisoning symptoms for those of food poisoning! His reasoning being that this chemical repellent is toxic to aquatic wildlife and this is one possible route into the human food chain.
DEET is found in 90% of the America’s treated water supplies according to one SNWA report. As it is non-biodegradable, it isn’t going anywhere so is slowly accumulating.
It is fine to use all incognito products on pets: horses, dogs, cats, rabbits, llamas, etc. to ward off mosquitoes, bugs and Ticks. Thousands of people already do so.
How big is each bottle of incognito?
Each bottle contains a generous 100ml and is approximately 15.5cm high and 4cm in diameter.
Why is the bottle black?
incognito is in a stylish yet very functional black bottle. The black bottle also has a practical purpose as it opacity prevents UV light from breaking down the potent molecules inside. The bottle is also recyclable.
Could the bottle leak?
Theoretically, yes, especially if you plan to take it in a pressurised environment like an aeroplane. To be on the safe side it it is advisable to wrap it in a carrier bag when flying.
How long does it last?
It has a shelf life of at least 3 years and is effective for 24 months once opened.
Why is incognito dissolved in alcohol?
Eucalyptus maculata citriodora, along with the pure organic essential oils do not dissolve easily in water. Furthermore, incognito is applied a lot more effectually to the skin, as the alcohol evaporates instantly. And it cools you down!
Do you trade fairly?
Yes we trade fairly with everyone. We commission small co-operatives and family businesses to manufacture incognito and our other products. We do not believe in dictating to them what they must do with the fair price we pay them. However, we do encourage and reward best environmental practices. We are committed to working in a spirit of cooperation.
Why an Impregnated mosquito net?
If a mosquito net is not impregnated with a contact insecticide, mosquitoes can land on it and penetrate it with their proboscis. In areas with high risk of malaria (tropical Africa, the Amazon, parts of south-east Asia) this is even more of a risk. The WHO recommends the use of a long lasting impregnated mosquito net for those areas. The contact insecticide used on our mosquito nets kills flies and other pests, but is harmless to humans. This means the net provides extra safety during a good nights sleep.
Our mosquito nets are impregnated with long lasting Durallin technology that applies the insecticide to the material of nets. Durallin can be used without risks for humans but it’s deadly for insects and other arthropods. The technology makes use of minimum impregnation. Mosquito nets impregnated with Durallin contain minimum quantities of Solvento. In this respect, Durallin combines effectiveness and durability.
Durallin Impregnated mosquito nets remain effective for 3 years (indoors) to 1 year (outdoors) the impregnation can withstand at least 20 washes (max 30 °C Chlorine free detergent). Store the net in it’s closed case in order to ensure maximum effectiveness.