Bank Holidays opening times
We are normally closed on all UK Bank and Public holidays.
Will I be charged customs and import charges?
Orders being placed for delivery outside of the UK may be subject to customs charges or import duties which are levied by the importing country at the time the delivery arrives in your country.
These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise what the cost may be (customs policies and import duties vary widely from country to country).
How long will it take for my order to arrive?
This largely depends on where you are located and which shipping option you selected when placing your order.
Within the UK please allow:
2 working days after your placed your order if you selected courier option.
2-3 working days after your placed your order if you selected 1st class Royal Mail.
5-7 working days after you placed your order for 2nd class post.
These vary enormously depending on your location so please email us at email@example.com with your order number and a short description of what you want us to check and we will get back to you as quickly as possible.
If none of these answer your question, please contact us via email on firstname.lastname@example.org or give us a buzz on +44 (0) 2077928687. We look forward to hearing from you.