incognito natural insect repellent

Below is our FAQ section where you will find a wealth of insect repellent information on incognito mosquito spray. If you do not find the answer you are looking for please feel free to contact incognito

Postage policy

Within the UK

Orders are dispatched the same day  if ordered before 11 am GMT (Monday to Friday) after this time they will be dispatched the following day.  For UK orders, your incognito order will be dispatched by 1st class Royal Mail if it is under £30 in product value, unless you choose an Express delivery. Please note that delivery times with Royal Mail do vary especially during busy periods so if you need your goods to be with you within a short timeframe we strongly recommend you choose the courier option. Choosing this means your order will be with you, within 48 hours of dispatch (2 working days, Saturday and Sunday are not included) provided your order is made by 11 am otherwise you may need to wait an additional day. We generally use a 72 hour courier service for orders over £30 so that your order can be tracked. Tracking numbers will be sent to you.

Standard Postage – £2.99 for the first item, 50p for each additional item.

48h Express Delivery – £9.95 (only available in the UK) NB Your order will arrive Next Day especially if ordered before 11 am.

For standard delivery, please allow up to 4 working days from dispatch for your order to arrive.

Outside the UK

For orders with a delivery address outside of the UK your package will be sent by courier.  Delivery times vary depending on your geographical location. Generally it will be around a week for Europe.

For some countries, we can send them via Royal Mail Airsure. This is a tracked service, similar to the signed for service, but it does depend on the destination country. You will need to call us directly to secure this service on 0207 221 0667.

What is the difference between your new & original bottles?

The new improved bottles with the red circle on the front now offer 100% protection against all mosquitoes and are now the only bottles we sell. They contain a powerful new repellent which means that incognito now repels all insects, as well as camouflaging you. You will be relieved to hear that despite this major difference, incognito is still 100% natural and  still kind to our planet. N.B. The Original bottles (Dancing Lady on the front) are being sold on ebay at very cheap prices because they are past their Expiry Date & are no longer effective!

The new formulation has a different aroma from the original formula, its less citrusy and more earthy, which is still a lot better than any synthetic insect repellent. Although its not Channel!

Why did you change the design?

After listening to you, our customers, retailers, Dragons and distributors, we decided our bottle needed to better reflect what we do. So now we are very proud to have a fantastic new design which took us 6 months to perfect and fully displays what the product does best; keeping insects away.

How much incognito do I need?

Generally, one 100 ml bottle of incognito anti-mosquito spray lasts one adult one week when there are many mosquitoes and or other insects around. The loofah soaps last from 3 to 6 months. The citronella soap lasts at least 2 months . Each bottle of moisturiser lasts 2-3 weeks and the incognito hair and body wash lasts 6-8 weeks when used sparingly. All estimates are with frequent use. NB The spray will last longer when used in combination with the other products. Please click on the Useful Info tab & then “how to use inconito products.

Why do mosquitoes bite us?

Blood is a requirement for their egg reproduction. They can only synthesise a particular protein from human blood. This is why only female mozzies bite us.

Is incognito organic?

Many incognito ingredients are organically certified and the rest are 100% natural. We have full organic certification from Ecocert for the Java citronella and even the alcohol is made from organic grain. Because we are using all natural ingredients, this does mean that different batches can smell, look and feel different.

Should you use incognito during the day?

The Dengue and Yellow Fever carrying mosquito, Aedes aegypti, is active during the day along with other species of mosquito, so yes, definitely apply incognito to protect yourself all day and night!

Is incognito safe for children?

Provided a patch test is done and there is no irritation, incognito is perfectly safe for shielding young ones of any age including babies. It can also be applied to their clothes, cot, prams and surrounding area.

How frequently do I apply incognito?

Because everybody’s body chemistry is different, the frequency of re-application is up to you. Personally, I’d rather have too much on rather than too little. Unlike neurotoxic repellents, incognito is non-toxic so it can be used as often as you like. Always apply before going out and reapply after swimming and when necessary.

Is incognito stronger than DEET?

Yes! incognito spray has repeatedly tested at 100% efficacy and is even clinically proven to protect against malaria, which no DEET product can claim.

Is DEET really that dangerous?

Yes! People have been documented as dying from using DEET (chemical name N,N-diethyl-3-methylbenzamide, former nomenclature N,N-diethyl-m-toluamide-), mainly children. In fact 38% of DEET related deaths are children. Although DEET deaths are rare, the Environmental Protection Agency (EPA) has documented many cases of DEET users experiencing fainting, nausea, vomiting, headaches and seizures. They classify it as being toxic to mammals! N.B. DEET should NEVER be used on babies, children or when pregnant.

Our founder believes that many holidaymakers mistakenly attribute DEET poisoning symptoms for those of food poisoning! His reasoning being that this chemical repellent is toxic to aquatic wildlife and this is one possible route into the human food chain.

DEET is found in 90% of the America’s treated water supplies according to one SNWA report. As it is non-biodegradable, it isn’t going anywhere so is slowly accumulating.

Pets

It is fine to use all incognito products on pets: horses, dogs, cats, rabbits, llamas, etc. to ward off mosquitoes, bugs and Ticks. Thousands of people already do so.

How big is each bottle of incognito?

Each bottle contains a generous 100ml and is approximately 15.5cm high and 4cm in diameter.

Why is the bottle black?

incognito is in a stylish yet very functional black bottle. The black bottle also has a practical purpose as it opacity prevents UV light from breaking down the potent molecules inside. The bottle is also recyclable.

Could the bottle leak?

Theoretically, yes, especially if you plan to take it in a pressurised environment like an aeroplane. To be on the safe side it it is advisable to wrap it in a carrier bag when flying.

How long does it last?

It has a shelf life of at least 3 years and is effective for 24 months once opened.

Why is incognito dissolved in alcohol?

Eucalyptus maculata citriodora, along with the pure organic essential oils do not dissolve easily in water. Furthermore, incognito is applied a lot more effectually to the skin, as the alcohol evaporates instantly. And it cools you down!

Do you trade fairly?

Yes we trade fairly with everyone. We commission small co-operatives and family businesses to manufacture incognito and our other products. We do not believe in dictating to them what they must do with the fair price we pay them. However, we do encourage and reward best environmental practices. We are committed to working in a spirit of cooperation.

Why an Impregnated mosquito net?

If a mosquito net is not impregnated with a contact insecticide, mosquitoes can land on it and penetrate it with their proboscis. In areas with high risk of malaria (tropical Africa, the Amazon, parts of south-east Asia) this is even more of a risk. The WHO recommends the use of a long lasting impregnated mosquito net for those areas. The contact insecticide used on our mosquito nets kills flies and other pests, but is harmless to humans. This means the net provides extra safety during a good nights sleep.

Durallin Impregnation

Our mosquito nets are impregnated with long lasting Durallin technology that applies the insecticide to the material of nets. Durallin can be used without risks for humans but it’s deadly for insects and other arthropods. The technology makes use of  minimum impregnation. Mosquito nets impregnated with Durallin contain minimum quantities of Solvento. In this respect, Durallin combines effectiveness and durability.
Durallin Impregnated mosquito nets remain effective for 3 years (indoors) to 1 year (outdoors) the impregnation can withstand at least 20 washes (max 30 °C Chlorine free detergent). Store the net in it’s closed case in order to ensure maximum effectiveness.