Terms & Conditions
Terms & Conditions
As we are a UK based company, we are bound by UK/EU legislation and our website is governed by the Office of Fair Trading (OFT) Distance Selling Regulations
By submitting an order, you are accepting the Terms and Conditions of the Howad Ltd T/A incognito web site.
Terms and Conditions for the Supply of incognito and Care Plus Products and any other products for sale via the site www.lessmosquito.com
The Contract Between Us
a. Howad Ltd. T/A incognito must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Howad Ltd. T/A incognito will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Howad Ltd T/A incogntio’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
b. Howad Ltd. T/A incogntio is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site.
a. The prices payable for goods that you order is as set out in our web site, including VAT where appropriate.
b. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations (this is a very rare occurrence, nonetheless we mention it for completeness).
Withdrawal By You From The Contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
a. You may withdraw your order for goods at any time up to the end of the seventh working day after you have received your order. You do not need to give Howad Ltd T/A incognito any reason for withdrawing your order nor will you have to pay any penalty.
b. To withdraw your order you must notify Howad Ltd T/A incognito in writing at the address Unit 10 Baseline Business Studio’s, Whitchurch Road, London, W11 4AT, UK or via email to the address HYPERLINK “mailto:firstname.lastname@example.org” email@example.com
d. If you have received the goods before you withdraw your order then, you must send them back to Howad Ltd. T/A incognito returns address Unit 10 Baseline Business Studios, Whitchurch Road, London, W11 4AT, UK at your own cost and risk. If you withdraw your order but Howad Ltd. T/A incognito has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Howad Ltd. T/A incognito at the contact address Howad Ltd. T/A incognito returns address Unit 10 Baseline Business Studios, Whitchurch Road, London, W11 4AT, UK at your own cost and risk as soon as possible.
e. Once you have notified Howad Ltd. T/A incognito that you are withdrawing your order, any sum debited to Howad Ltd. T/A incognito from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. However the goods in question must be returned by you and received by Howad Ltd. T/A incognito in the condition they were in when delivered to you.
Availability Of Goods You Order
If Howad Ltd. T/A incognito has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Howad Ltd. T/A incogntio from your credit card will be re-credited to your account and Howad Ltd. T/A incognito will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Howad Ltd. T/A incognito will not be obliged to offer any additional compensation for disappointment suffered.
Delivery Of Goods To You
a. Howad Ltd. T/A incognito will deliver the goods ordered by you to the address you give Howad Ltd. T/A incognito for delivery at the time you make your order. Push Howad Ltd. T/A incognito are entitled to make deliveries by instalments or partial deliveries.
b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.
c. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Howad Ltd. T/A incognito will not be liable for their loss or destruction.
This is as follows:-
a. If the goods Howad Ltd. T/A incognito delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Howad Ltd. T/A incognito will seek to remedy the error, however, Howad Ltd. T/A incognito shall have no liability to you unless you notify Howad Ltd. T/A incognito in writing at the Howad Ltd. T/A incognito contact address of the problem within 10 working days of the delivery of goods in question.
b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Howad Ltd. T/A incognito shall have no liability to you unless you notify Howad Ltd. T/A incognito in writing at the Howad Ltd. T/A incognito contact address of the problem within 40 days of the date on which the goods were despatched to you.
c. If you notify a problem to Howad Ltd. T/A incognito under this condition, Howad Ltd. T/A incognito only obligation will be, at its option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way Howad Ltd. T/A incognito chooses.
d. Howad Ltd. T/A incognito will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Howad Ltd. T/A incognito under this condition and Howad Ltd. T/A incognito shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Howad Ltd. T/A incognito liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract Force Majeure
Howad Ltd. T/A incognito shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If any part of these conditions is unenforceable (including any provision in which Howad Ltd. T/A incognito excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Howad Ltd. T/A incognito operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at the following address:
Customer Service Howad Ltd T/A incogntio Unit 10 Baseline Business Studios Whitchurch Road London W11 4AT
Or via email to the address firstname.lastname@example.org
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions, together with the current Howad Ltd. T/A incognito Web site prices, delivery details and Howad Ltd. T/A incognito contact details, set out the whole of our agreement relating to the supply of the goods to you by Howad Ltd. T/A incognito. These terms and conditions cannot be varied except in writing signed by a director of Howad Ltd. T/A incognito. In particular nothing said by any sales person on behalf of Howad Ltd. T/A incognito should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Howad Ltd. T/A incognito. Howad Ltd. T/A incognito shall have no liability for any such representation being untrue or misleading.
In these terms and conditions: ‘ Howad Ltd. T/A incognito ‘ means Howad Ltd. of Unit 10 Baseline Business Studios, Whitchurch Road, London, W11 4AT, UK and/or any connected organisation that actually supplies goods ordered by you and any successor to its business; ‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays; ‘us’ means Howad Ltd. and you together; and ’you’ and ‘your’ means the person ordering goods under these terms and conditions.