As an elderly lady, I often find myself feeling quite anxious about going into stores, so I really appreciate kind and patient customer service over the phone. Recently, I had the pleasure of speaking to Alicia about purchasing some Incognito products, and I have to say, it was one of the most wonderful interactions I’ve had in a while. Alicia took the time to make me feel at ease, and her kindness, patience, and genuine care were evident throughout our conversation. Please take extra care of Alicia because from that one conversation I've had with her I know for a fact that she has a very kind heart, she is very humble and respectful which is very uncommon in the younger generation these days, unfortunately. Her warm, attentive demeanour made all the difference to me. I mentioned to her that I have a whenever someone does something kind for me, I donate a pound to the Guide Dogs for the Blind Association. The good deed of the day was, without a doubt, from her. I have been volunteering with them for many years and I know very many people who cannot afford to have a guide dog, but because of her we, together, are able to help change people's lives - as they say, this is the butterfly effect, all because of someone's act of kindness. I feel truly fortunate to have spoken to such a compassionate person. Alicia is a rare gem, and I sincerely hope Incognito knows just how special she is. People like her are hard to come by, and I’ll remember her kindness for a long time. Please take good care of her—employees like Alicia are the heart and soul of a great company! I told her to let her managers know that praise she is getting from me but I've now asked my son to help me navigate your website so I can definitely make sure that her manager and employers know the kindness and care that she selflessly spreads, which creates such a big difference in people's lives and in this world. Thank you, Alicia, and thank you Incognito, for having such a wonderful person on your team.
