FAQs

Yes. Shipping charges and import duties may apply. To find out more, visit our Shipping Policy page here.

Yes! Our insect repellent products offer the same level of protection as chemical-based alternatives, without the potential harm to your skin and the environment.

incognito® uses the purest form of PMD which is a 100% natural active ingredient.

The effectiveness of PMD is well-established, as it is recommended for international use by the World Health Organisation, the Centres for Disease Control, and the NHS. In fact, PMD and DEET are the only two ingredients approved by these organisations for use in mosquito borne-disease areas, so you can confidently use incognito anywhere in the world.

Yes, incognito® is a tropical strength insect repellent and its active ingredient is the purest form of natural PMD. This ingredient is recommended by the World Health Organisation, Centre for Disease Control and the NHS for use anywhere in the world, including mosquito-borne disease areas.

Our insect repellent products are clinically tested to be 100% effective for a minimum of 4 hours against mosquitoes that can carry dengue, Chikungunya, Yellow fever, Zika, West Nile Virus and more.

The insect repellent spray, lotion and roll-on are all 100% effective for 4 hours* against mosquitoes that can carry dengue, Chikungunya, West Nile Virus and Zika Virus. It is down to personal preference in terms of which product you use. Consider how and where you will use them as this may impact which format you wish to buy.

The lotion is the thickest formulation which may give the most thorough application if applied correctly. The roll-on is next in terms of viscosity and can be easily rolled onto the skin. The spray is our multi-award-winning flagship line and is loved by many customers all over the world. This emulsion should be applied in short bursts 3cm apart. All formulations are water based and contain zero alcohol. 

We recommend you spray the insect repellent 5-6cm away from your skin. Apply to all exposed skin and rub it in. Reapply when necessary.

incognito’s insect repellent spray, lotion, roll-on and mineral sunblock are clinically tested to be 100% effective for a minimum of 4 hours against Aedes aegypti mosquitos. They also offer very good protection for up to 7 hours. If you are highly attractive to insects, it is recommended to reapply the insect repellent whenever necessary. Reapply after swimming, showering or perspiring.

We recommend reapplying our insect repellents after swimming, bathing or sweating excessively.

incognito® has a specially formulated 2-in-1 mineral sunblock and insect repellent. This is because most sunblocks & creams will counteract the efficacy of insect repellents and vice versa. However, ours is clinically tested to provide 100% protection* against mosquitoes and create a strong defence against UV + UVB.

incognito® can be applied to most clothes and will not change the colour. We do recommend a patch test to ensure no damage will be done to the fabric.

Our Kids Insect Repellent Spray can be used on children aged 6 months and over. All incognito® products are 100% natural and provide 100% protection for a minimum of 4 hours*. While our regular Insect Repellent Spray is safe for children 6 months and older, our Kids Spray is specially formulated to contain no camphor so it is gentler for young, sensitive skin without sacrificing on the effectiveness.

Children’s skin is highly sensitive, please do a patch test on a small area of skin before making a full application. If any rash or irritation occurs, discontinue use immediately.

Our sprays can also be applied to clothes (do a patch test on an inside seam to ensure no discolouration occurs), cot, prams, and other surrounding areas to complement or replace topical application.

Below is a list of our products and our minimum age recommendations:

  • 6 months + older: Kids Spray, Spray, Roll-On, Sunblock, Lotion
  • 2 years and older: Zap-Ease
  • 3 years and older: Bracelet

Allergens are in the lists of ingredients, so please read the label if you have any concerns.

It would be unethical to test on pregnant women. However, many customers, including our co-founder, have used our products when pregnant with no reports of harmful effects. We do recommend conducting a patch test on your skin as it can become highly sensitive during pregnancy. If a skin reaction occurs, discontinue use.

Many people have used incognito® to protect their pets. However we will never test on animals and are certified by the Vegan Society.

Yes, we trade fairly with everyone. We work closely with our suppliers, manufacturers, distributors and retailers to develop strong and long-lasting relationships, whilst ensuring the utmost respect for the environment. We visit the sites of those we work with regularly and this helps us to ensure that the working conditions are good and fair. We strictly prohibit exploitation or harassment of any kind.

Yes! You can recycle your bottles and packaging in your kerbside recycling bins (except for our deodorant and bracelet capsules). Our main incognito® insect repellent range (spray, sunblock, roll-on, lotion) are packaged using renewably sourced sugarcane plastic which captures more Co2 in its production that it emits. It’s the most sustainable plastic packaging currently available.

We are not allowed to advise people to stop taking malaria tablets despite our insect repellent spray, lotion, roll-on and mineral sunblock being 100% effective against the malaria carrying mosquito. 

You may have forgotten to apply or reapply your incognito® insect repellent – it happens! Here are some things to do if you get bitten:

  • If your bite looks or feels serious, visit your local GP immediately.
  • Use incognito’s Zap-Ease to reduce swelling and the urge to itch & scratch. Zap the spot 5 times or more for instant bite relief.
  • Do not scratch the bite. This will only increase irritation.
  • Prevent further bites using incognito’s insect repellent range.

Here are the minimum shelf lives of the following products once they are opened:

  • Insect Repellent Spray 100ml and 50ml: 2 years
  • Insect Repellent Lotion: 2 years
  • Insect Repellent Roll-On: 2 years
  • Insect Repellent Sunblock: 1 year
  • Aftersun + Moisturiser: 1 year
  • Hair and Body Wash: 1 year

Alongside our award-winning insect repellent spray, we recommend customers adopt extra precautionary measures to stay protected from insect bites. Visit our C.L.O.A.K.S webpage here to learn more.

Mosquitoes are most active and likely to bite during the following times of day and night:

  • Early morning: just before and after sunrise, mosquitoes are highly active.
  • Early evening: the period just before and after sunset.
  • Night: the majority of mosquito species, especially those that transmit malaria, bite throughout the night.

Aedes aegypti mosquitoes (which can spread dengue fever, Zika, etc.), bite throughout the daytime, especially in shaded areas.

As such, it is important to research where you are living or travelling to and protect you and your loved ones accordingly.

As with any liquid products, if you take them on a plane, it's recommended to place them in a sealed container or sealed bag in case the pressure causes them to leak. incognito® rarely leaks but it can happen, so better to be safe than sorry!

If you have any questions that aren't answered in our FAQ, please ask!