Customer Survey T&Cs 2024

incognito® Customer Survey Prize Draw Terms and Conditions

Howad Ltd (t/a incognito) whose Registered Office is at: Unit 10 Baseline Business Studios Whitchurch Road London W11 4AT Reg No: 04392412

1. The “incognito Customer Survey” (“the Survey”) was created by Howad Ltd (t/a incognito), a company registered in England and Wales with company number 04392412 and registered office at Unit 10 Baseline Business Studios Whitchurch Road London W11 4AT.

2. The Survey prize draw (the “Prize Draw”) is open and available to anyone who is a resident in the UK and is not employed by or an affiliate of Howad Ltd T/A.

3. Howad Ltd will provide the winner of the Prize Draw with a pre-loaded MasterCard card with £150 (GBP) which can be used anywhere that accepts payment by MasterCard (the “Card”).

4. To enter, all you will need to do is complete the Survey and include your email address. Please make sure you enter your contact details correctly so that we may contact you if you win. Howad Ltd is not responsible for incorrect details provided by you during registration caused by factors outside of Howad Ltd’s control. You may enter no more than once. If you submit more than one entry, your further entries will not be counted.

5. This Prize Draw will run from 00:01 GMT on 4th July 2024 until 23:59 GMT on 18th August 2024. Entries received before or after this time will not be counted.

6. To be eligible to win the Prize Draw Card, you must:

  • Complete the survey;
  • Be a UK resident;
  • Be 18 years of age or older; and
  • Provide your email address.

7. Howad Ltd will pick the winner of the Prize Draw at random on 19th August 2024. The Winner will be notified by email as soon as they have been selected. After the successful winner is contacted, there will be an approximate 4 – 6 week wait time before they receive the Card. Howad Ltd is not responsible for any delays to wait time.

8. By entering the Prize Draw, you acknowledge and accept that Howad Ltd’s decision is f inal, and no correspondence will be entered into. Prizes are non-transferable and no cash or other alternatives are available.

9. If, at the sole discretion of Howad Ltd, it is decided that entry to the Prize Draw has been unfairly manipulated (for example use of spamming activities) the entrant will be disqualified. You may forward links to the Survey page to your friends, colleagues and family.

10. Entries including material that Howad Ltd deems (in its sole discretion) to be inappropriate, offensive, invalid or illegal will be disqualified from the Prize Draw.

11. In the event that a winning entry is invalid or disqualified, Howad Ltd will select a new winner, and such decision shall be final.

12. Winners may be required to participate in reasonable publicity relating to this Competition and you will make yourself available for such activities on reasonable notice by Howad Ltd.

13. If you are notified by Howad Ltd that you are the winner of the Prize Draw, you will be asked to provide Howad Ltd with some information to allow an Eligibility Check (“Check”) to be completed. As part of the Check, you will be asked for the following information: full name, date of birth, full UK registered address, National Insurance number, copy of ID (driver's licence or passport). You will not be eligible to receive a Card if you fail to provide such information or fail the Check.

14. Any personal data collected about you in relation to the competition will be handled in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 and Data Protection Act 2018 and in accordance with Howad Ltd’s privacy policy available at

15. Howad Ltd reserves the right to withdraw this Prize Draw at any time in the event that for reasons beyond its reasonable control it is not possible to honour the prize. In such cases, we will notify you of such via the email that you submitted upon entry to the Prize Draw.

16. To the maximum extent permitted by law, Howad Ltd excludes any and all liability (including any indirect or consequential losses) arising from or in relation to the Survey and the Prize Draw, or the accepting or using of any prize, including but not limited to any loss incurred as a result of any delay and/or failure to perform any obligation to the winner or other entrants, howsoever caused.

17. The Competition is subject to the laws of England and Wales and in the event of any dispute you submit to the exclusive jurisdiction of the courts of England and Wales.